How to make a health insurance claim

Once you have visited your healthcare provider or been in hospital, you may be entitled to claim a benefit from MBF. The summary below is to help you understand the process and the options available to you.

Any benefits you may receive are subject to the conditions of your health cover including limits and waiting periods.

MBF AutoClaim

MBF AutoClaim is the most convenient claiming method. It is available at participating dentists, physiotherapists, chiropractors and opticians who simply swipe your MBF Member card. The claim is automatically handled between the healthcare provider and MBF. MBF will then send you a benefit statement confirming the benefit paid.

Make a claim online

Where you have paid the healthcare provider in full for the service you can also claim for selected extras like dental, optical, physiotherapy and chiropractic, quickly and conveniently online through myMBF. Simply login or register with myMBF from the home page of this site. There are five steps on the online form to submit a health insurance claim. In many instances your Benefit will be credited to your nominated account within 3 business days. Find out more on how to make a claim online.

Manual Claims

The second option involves submitting a written claim form. Claim forms can be obtained through Member self-service or at MBF Centres. Complete the form and attach the relevant original accounts and/or receipts from the provider. You can submit this paperwork either in person at an MBF Centre or via mailing (no postage stamp required) to the following address:

MBF Claims Department

Reply Paid 9809

Brisbane, QLD, 4000

• Print a MBF claim form [PDF, 85k]

Need further assistance?

• Member enquiries 131 137
• Corporate member enquiries 1300 653 525
• Find your nearest MBF Centre